Tuesday, October 2 • 1:45pm - 3:45pm
Workshop C: Breaking the Norm When Creating Customer Experiences: Please Listen to the Entire Menu Before Making A Selection...00000 - led by Blackstone Federal

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As the American people come to expect more from industry services in terms of efficiency and responsiveness, it is critical that the federal government embed customer service into how they deliver their services. Why shouldn’t going to the post office or applying for student aid be a pleasant experience?
Learn how to create a great customer experience, including how to:
  • Recognize the expectations around providing “good” customer service and why it is critical to our jobs
  • Use examples from top companies that are providing excellent customer service 
  • Implement customer service practices into your team’s processes so that customers develop a lasting, positive impression

Kristina Kelly, Manager of Creative
Blackstone Federal  

avatar for Kristina Kelly

Kristina Kelly

Manager of Creative, Blackstone Federal
Hey there, I’m Kristina Kelly. I lead the creative and design practice, Blackstone Studios, for Blackstone Federal in Arlington Virginia, where we work hand in hand with the Department of Homeland Security.    I wasn’t always working in the Federal Government…in fact, a... Read More →

Tuesday October 2, 2018 1:45pm - 3:45pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA