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Government Digital Communications to Boost Citizen Engagement
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Tuesday
, October 2
Kimpton Carlyle Hotel Dupont Circle
TBA •
PRE-TRAINING INTERACTIVE WORKSHOP DAY
7:45am •
Registration | Continental Breakfast & Networking
8:00am •
Workshop A:Proven Digital Marketing Tactics to Implement That Will Help Your Agency Achieve Results - led by CHIEF
10:00am •
Morning Stretch Break, Refreshments + Networking
10:15am •
Workshop B: The Rapid Feedback Cycle Strategy: How To Build Trust in Real World Digital Civic Engagement - led by Public Engagement Associates
12:15pm •
Lunch On Your Own, But Not Alone
1:45pm •
Workshop C: Breaking the Norm When Creating Customer Experiences: Please Listen to the Entire Menu Before Making A Selection...00000 - led by Blackstone Federal
4:00pm •
Close of Workshops & Networking Reception
Wednesday
, October 3
Kimpton Carlyle Hotel Dupont Circle
TBA •
GENERAL SESSION DAY 1
8:00am •
Registration | Badges, Breakfast & Beverages
8:30am •
Chairperson's Welcome + Speed Networking -- Get to Know Your Fellow Attendees - led by Blackstone Federal
9:15am •
How to Use Live and Recorded Video on Social Media to Reach Your Audience - Department of Homeland Security
9:50am •
Data Driven Storytelling: Connect with Your Audiences on An Emotional & Transparent Level - U.S. Department of State
10:25am •
Morning Refreshments + Networking Break
10:45am •
Not Your Grandfather’s State Agency: How to Break the Mold & Engage the Right People - Maryland Insurance Administration
11:20am •
Interactive Session: Peer Benchmarking Exercise To Solve Your Digital Communication Challenges
11:55am •
Avoiding Burnout with Social Media and Your Job - Howard County Department of Fire and Rescue Services
12:30pm •
Lunch On Your Own, But Not Alone | Reservations are Booked!
2:00pm •
Winning Your Audiences at First Swipe: Creating Great Mobile Customer Experiences - General Services Administration
2:45pm •
Game Changing Digital Transformation: From Counting and Clickers to Customer Insight and Information - United Services Organization
3:20pm •
Afternoon Refreshments & Networking Break
3:40pm •
The Future of Artificial Intelligence: Proven Strategies for Improving Customer Service - IBM Center for the Business of Government
4:15pm •
Interactive Expert Speaker Panel: Get Your Biggest Digital Communications Questions Answered - led by ICF
4:45pm •
Close of Day One | Networking + Cocktails
7:00pm •
Dinner | Reservations are Booked!
Thursday
, October 4
Kimpton Carlyle Hotel Dupont Circle
8:00am •
Breakfast + Beverages
8:30am •
Day One Recap + Chairperson's Address: How To Drive Digital Transformation Within Your Agency - Blackstone Federal
9:15am •
Bringing a Zombie Website to Life: How to Boost Citizen Engagement Through a Website Redesign - Association of American Railroads
9:50am •
Morning Refreshments + Networking Break
10:10am •
Best Practices for Engaging Citizens Using Social Media & Digital Communications
10:45am •
Interactive Session: Identifying the Digital Communication Channels Right for Your Mission
11:45am •
Afternoon Refreshments & Networking Break
12:00pm •
Utilizing Social Media Channels to Deliver Relevant & Engaging Information to Your Audiences - Hootsuite
12:35pm •
How to Use Live and Recorded Video on Social Media to Reach Your Audience - U.S. Department of Homeland Security
1:10pm •
10 Key Items to Address When You Return to Your Office to Immediately Boost Citizen Engagement - Blackstone Federal
1:30pm •
Close of Training | Thank You For Joining Us
Timezone
Government Digital Communications to Boost Citizen Engagement
America/New York
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Government Digital Communications to Boost Citizen Engagement
Oct 2
-
4, 2018
Tuesday
, October 2
Wednesday
, October 3
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, October 4
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Washington D.C., DC, USA
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Kimpton Carlyle Hotel Dupont Circle
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Tuesday
, October 2
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, October 3
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, October 4
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Kimpton Carlyle Hotel Dupont Circle
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Dinner
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